Check Your SASSA SRD R370 Grant Balance
All practical ways to check your R370 money
You can check your SASSA SRD R370 payment using WhatsApp, the official SRD website, your banking app, internet banking, an ATM, bank USSD or SMS banking, a bank statement, Postbank SMS, Postbank card channels, retail payment channels or SASSA support.
The easiest way to start is to check your SRD status through SASSA WhatsApp on 082 046 8553 or the official srd.sassa.gov.za website. These methods tell you whether a month is pending, approved, declined or has payment information. If SASSA has already paid the money, use your bank app, ATM, internet banking, bank USSD/SMS, statement or Postbank balance service to see the actual money available.
A SASSA SRD status check tells you whether SASSA has approved or processed a payment. A bank balance check tells you whether the money has actually reached the receiving account and how much remains available.
Easiest Ways to Check First
If you simply want to know whether your R370 is available, start with these methods before trying the more detailed options further down the page.
Message SASSA’s SRD WhatsApp number and use the status option. Useful when you have WhatsApp but do not want to browse the website.
Check the monthly approval and payment information directly on SASSA’s SRD system.
If SASSA pays into your bank account, check the account balance and transaction history for the actual deposit.
Method 1: Check SASSA SRD Status on WhatsApp
Easy MethodSASSA continues to list 082 046 8553 as an official WhatsApp contact for SRD enquiries.
The WhatsApp service can help you check the SRD application and payment status.
SASSA WhatsApp status check steps
Save 082 046 8553 in your phone contacts as “SASSA SRD”.
Start a new WhatsApp conversation with the saved SASSA SRD number.
Type Status and send the message. This is the status instruction SASSA has previously published for the official SRD WhatsApp channel.
If the automated service gives you menu choices, select the option for SRD or application status. Menu wording and option numbers can change, so use the options shown in your own WhatsApp chat.
Enter only the identity, cellphone or application information that the official SASSA service requests.
Check whether the month is pending, approved, declined, referred or has payment information.
It is an SRD status and enquiry channel. If WhatsApp shows that your payment has been approved or processed, check your bank or Postbank account to confirm that the money has actually arrived.
Do not send your ID, OTP or personal information to a different WhatsApp number simply because the profile picture says SASSA.
Method 2: Check on the Official SRD Website
Best Official Online CheckThe official SRD website is the best method when you want to check individual monthly decisions and payment information.
Go to srd.sassa.gov.za.
Select the section for South African ID holders or the appropriate route for asylum seekers and special permit holders.
Choose the option used to check the status of an existing SRD application.
Provide the ID and cellphone information requested by the official system.
Follow the official prompts if SASSA needs to verify the cellphone number or applicant.
SRD is assessed monthly. Look at the exact month for which you expect payment.
If the month is approved, check whether SASSA has also provided payment information.
Method 3: Check Using Your Banking App
Best Actual Balance CheckIf your SRD R370 is paid into your personal bank account, the bank’s official mobile app is one of the easiest ways to see whether the money has arrived.
Use the app you normally use for your own bank account.
Use your normal banking authentication. Never give these details to someone offering to check SASSA for you.
Open the account whose details you gave to SASSA.
This shows how much money can currently be used from the account.
Look for an incoming credit around the expected SRD payment period.
If you already had money in your account, the final account balance does not tell you whether SASSA deposited R370. Your transaction history shows the incoming payment separately.
Method 4: Check Through Internet Banking
Internet banking works in the same way as a banking app and is useful if you prefer a computer or mobile browser.
Type the address yourself or use a bookmark you already trust.
Use the bank’s normal secure login process.
Choose the exact account details supplied to SASSA.
The available balance shows the money currently in the account.
Look for the incoming grant credit and its date.
Method 5: Check Your SASSA Money at an ATM
If the receiving account has a debit card, an ATM can be used even if you do not have a smartphone or mobile data.
Use an ATM that accepts your bank card.
Use the card linked to the account receiving the SRD money.
Cover the keypad and do not let another person enter the PIN for you.
Select the account where your SRD payment is received.
The ATM will display the amount currently available.
If the ATM offers this option, a mini statement can help identify the recent deposit.
A balance enquiry or mini statement is enough. Your bank may charge a fee depending on the account and ATM used.
Method 6: Check Through Your Bank’s USSD Service
Many banks provide cellphone banking through a USSD code. This can be useful if you do not have mobile data.
How to use bank USSD
Do not use a random “SASSA balance code” copied from social media.
Use the cellphone registered for your bank’s cellphone banking service where required.
Follow your bank’s menu.
Choose the bank account used for SRD payments.
The USSD service will display or send the account balance according to your bank’s system.
The code depends on your bank. Historical SRD application USSD codes should not be confused with a current live bank balance checker.
Method 7: Use Your Bank’s SMS or Cellphone Banking
Some banks allow customers to request balances or transaction information through SMS or other cellphone-banking services.
If your bank supports it:
- Use only the SMS number published by your bank.
- Send the bank’s required balance command.
- Follow any security prompts.
- Check the reply showing the account balance or transactions.
Charges can depend on your mobile network and bank.
Method 8: Check a Bank Statement or Transaction History
A bank statement is the strongest method when you want to confirm whether a specific R370 payment actually entered the account.
You can obtain a statement through:
- Your banking app.
- Internet banking.
- An ATM mini statement.
- Your bank’s normal statement service.
- A bank branch or service channel where applicable.
What should you look for?
Check for:
- The date of the incoming transaction.
- The amount deposited.
- Any description attached to the credit.
- Whether more than one outstanding payment was received.
Method 9: Check Your Postbank Balance by SMS
Postbank provides a specific SMS balance enquiry for applicable Postbank accounts.
BAL 1234 → 32302
Replace 1234 with the last four digits of your Postbank account number.
Complete Postbank SMS steps
You need the last four digits of the account number.
Postbank specifically says to use the account number, not the last four digits printed on the card.
The SMS must come from the cellphone number linked to the Postbank account.
Type BAL, followed by a space and the last four digits of the account number.
Send the SMS and wait for Postbank’s response.
Postbank will send the account balance if the cellphone and account information match.
If you send the request from a cellphone number that is not linked to the account, the enquiry can be rejected.
Method 10: Check Postbank Balance at an ATM
A beneficiary with an applicable Postbank card can use an ATM to check the account balance.
- Insert or tap the Postbank card.
- Enter the PIN.
- Select Balance Enquiry.
- Choose the relevant account if prompted.
- View the balance.
- Use a mini statement if available and you need transaction details.
Postbank Black Cards work through national payment-system channels, including ATMs.
Method 11: Check Through a Retailer or Point-of-Sale
Postbank and SASSA debit cards can be used through supported retail point-of-sale channels.
Where the retailer and card service support a balance enquiry, ask for a balance check before making a withdrawal or purchase.
Retail balance check steps
- Take your own Postbank or SASSA-linked card.
- Ask the cashier whether balance enquiry is available.
- Insert or tap the card as instructed.
- Enter your PIN yourself.
- Read the balance or receipt provided.
If there is no money in the account, use the official SRD website or WhatsApp to check whether SASSA has approved and processed the month.
Method 12: Call SASSA
Use the SASSA toll-free line when the problem concerns your SRD application, approval, status, verification or payment processing.
How to check by phone
Call during SASSA’s normal service hours.
Follow the automated menu where provided.
Explain the exact month and whether the status is pending, approved, referred or unpaid.
Provide only the information SASSA needs to identify the application.
Confirm whether the month has been approved, whether payment information exists and whether any verification is outstanding.
For the live account balance, use your bank or Postbank.
Method 13: Call Postbank for a Postbank Balance Problem
If SASSA has already paid and your problem concerns a Postbank account, card or payment access, contact Postbank.
Postbank phone enquiry steps
- Call 0800 53 54 55.
- Select the appropriate account or card enquiry option.
- Complete the required identity checks.
- Explain that you need help with your Postbank grant balance or payment.
- Have your ID, contact number and account information available.
Postbank should be used for a Postbank account problem. SASSA should be used when the problem is the SRD eligibility or grant-payment decision.
Method 14: Ask SASSA for an In-Person SRD Enquiry
SRD is primarily a digital programme, but SASSA offices and official outreach programmes can assist beneficiaries with enquiries, verification and SRD problems.
An office visit may be useful when:
- You cannot access your existing SRD application.
- Your status says referred.
- You have an identity-verification problem.
- You suspect that someone used your ID fraudulently.
- You cannot resolve a contact-number issue.
- SASSA specifically tells you to visit an office.
The official can help determine whether SASSA processed the payment. Your receiving bank confirms whether the money is currently in the account.
Method 15: Check Your Official Payment SMS or Notification
Depending on the payment arrangement, SASSA or the payment provider can send information to the cellphone registered for the SRD application.
If you receive an official payment message:
- Check that it relates to your own SRD application.
- Read the payment or collection instructions carefully.
- Do not forward an OTP to another person.
- Follow only official payment-provider instructions.
- Check the SRD website if you are unsure whether the message matches your current status.
Which Method Checks Status and Which Checks Money?
| Method | Checks SRD status? | Checks actual money? | Best use |
|---|---|---|---|
| WhatsApp 082 046 8553 | Yes, SRD enquiry/status | No live bank balance | Easy status check |
| SRD website | Yes | No live bank balance | Monthly decision and payment information |
| Banking app | No | Yes | Actual deposited balance and transactions |
| Internet banking | No | Yes | Balance and detailed transactions |
| ATM | No | Yes | Balance without smartphone or data |
| Bank USSD | No | Yes, where bank supports it | Balance without mobile data |
| Bank SMS banking | No | Yes, where supported | Cellphone balance enquiry |
| Bank statement | No | Yes | Proof of deposit |
| Postbank SMS | No | Yes | Postbank account balance |
| Postbank ATM | No | Yes | Postbank balance |
| Retail point-of-sale | No | Where balance enquiry is supported | Card-account enquiry |
| SASSA call centre | Yes | Can discuss payment status, not spending balance | Unresolved SASSA payment issue |
| Postbank call centre | No | Postbank account enquiry | Card/account/payment-access problem |
| SASSA office | Yes | Not a live bank balance service | Verification, fraud or difficult cases |
| Payment SMS | Payment information only | Not necessarily remaining balance | Payment or collection notification |
What If Your SRD Is Approved but There Is No Money?
An approved month and an actual bank deposit are two separate stages.
Check these in order:
- Confirm the correct month is approved.
- Check whether SASSA shows payment information.
- Check whether banking verification is complete.
- Make sure the bank account belongs to the applicant.
- Check the banking app or account transaction history.
- Check whether SASSA requested identity verification.
- Check whether the application status says referred.
- Contact SASSA if the payment remains unresolved.
A banking or verification problem should be fixed on the existing application.
For payment-detail problems, see SASSA SRD Grant Banking Details .
How to Check Several Outstanding R370 Payments
If more than one month is approved, check each month separately on the SRD website and then compare those results with your bank transaction history.
Do not calculate payments from the final bank balance alone because the account can contain:
- Previous savings.
- Other transfers.
- Salary or wages.
- Refunds.
- Several SRD payments.
- Money already spent after payment.
Check each incoming credit and compare it with the months shown as approved on the SRD system.
Older Methods You May Still See Online
Old SRD USSD application codes
Historical government information includes USSD codes that were used during earlier phases of the COVID-19 SRD programme.
Do not describe these old codes as a universal current SASSA balance-check code. For a current status check use the official SRD website or SASSA WhatsApp. For a bank balance use the receiving bank’s current service.
WhatsApp is still useful, but it is a status channel
The official SRD WhatsApp number remains 082 046 8553. It is useful for SRD enquiries and status checks, but it is not a replacement for your bank’s account-balance system.
Moya App
Moya is not SASSA and does not hold your bank-account balance. If a third-party app helps you reach a status service, the actual information still needs to come from SASSA, while the deposited account balance comes from your bank.
Old Post Office balance instructions
Postbank shifted cash deposit, withdrawal and related banking services away from South African Post Office branches from May 2026. Beneficiaries should use current Postbank channels rather than an old article telling them to visit a Post Office branch for every banking service.
Fastest Method for Each Situation
| Your question | Best method |
|---|---|
| Is my R370 approved? | WhatsApp or official SRD website |
| Does SASSA have payment information? | Official SRD website |
| Is the R370 actually in my bank? | Banking app or transaction history |
| I have no mobile data | ATM, bank USSD/SMS or applicable Postbank SMS |
| I use Postbank | Postbank SMS, ATM or Postbank customer care |
| I need proof SASSA deposited money | Bank statement or transaction history |
| I only have WhatsApp | Message 082 046 8553 and use the status prompts |
| My status is pending | Keep checking the existing application |
| My status is declined | Check the reason and appeal if you disagree |
| My status is referred | Contact SASSA to resolve identity or fraud verification |
| Approved but no deposit | Check payment details, banking verification and transaction history |
| My Postbank card has a problem | Postbank on 0800 53 54 55 |
How to Check Safely
An SRD status check does not require another person to take control of your bank account.
- Use 082 046 8553 for the official SASSA SRD WhatsApp channel.
- Use srd.sassa.gov.za for the official SRD website.
- Use only your bank’s official app or website.
- Use the bank’s own USSD code, not a code copied from a social-media post.
- Enter your ATM PIN yourself.
- Do not send an OTP to a person claiming they can release your R370.
- Do not pay anyone to perform a SASSA status check.
Useful SRD R370 Guides
Check your application and understand SASSA status messages.
Update or correct the account used for an SRD payment.
Find out what to do when a particular SRD month is declined.
Challenge a declined monthly decision through the correct appeal process.
Update the cellphone number used for SRD communication and verification.
Resolve common banking, payment, verification and identity problems.
Visit the SASSA category for grant applications, SRD status checks, payment information, appeals and beneficiary help.
SASSA SRD R370 Balance Questions
What is the easiest way to check my SASSA R370?
Start with SASSA WhatsApp on 082 046 8553 or the official srd.sassa.gov.za website to check the monthly status. If the grant has already been paid, use your banking app or account transaction history to confirm the actual deposit.
How do I check my SASSA SRD status on WhatsApp?
Save 082 046 8553, open a WhatsApp chat with the number, send “Status” and follow the current prompts shown by the official service. Provide only the application information requested by SASSA.
Is 082 046 8553 still a SASSA SRD WhatsApp number?
Yes. It continues to be listed as an official SRD WhatsApp enquiry channel.
Can WhatsApp show my actual bank balance?
No. WhatsApp can assist with the SRD enquiry or status process. The actual available account balance must be checked through the receiving bank or Postbank.
Can I check my SASSA balance online?
Use the official SRD website for grant status and payment information. If the payment has already been deposited, use your bank’s app or internet banking for the actual account balance.
Can I check my R370 at an ATM?
Yes, if the money is deposited into an account linked to a bank card. Select Balance Enquiry at an ATM to see the available account balance.
Can I check my SASSA balance without airtime or data?
An ATM can be used without airtime or mobile data. Your bank may also provide USSD or SMS banking. Postbank has an SMS balance service, although Postbank currently lists an R1.00 SMS charge.
What is the Postbank SMS balance number?
Send BAL followed by the last four digits of your Postbank account number to 32302 from the cellphone number linked to the account.
Do I use my Postbank card number for the SMS balance check?
No. Postbank says to use the last four digits of the account number, not the last four digits of the card number.
How much does the Postbank SMS balance check cost?
Postbank currently lists a charge of R1.00 per SMS.
Can I check the balance at a retailer?
Where the retailer’s point-of-sale system and your Postbank or SASSA-linked card support a balance enquiry, you can ask the cashier for a balance check. Enter your PIN yourself and do not disclose it to the cashier or another person.
Is there a SASSA USSD balance code?
There is no verified universal current SRD USSD code that checks the live account balance for every beneficiary and every bank. Use the official USSD or cellphone-banking service supplied by your own bank.
Can I check using Moya App?
Moya is not SASSA and does not hold your bank balance. Use SASSA’s official SRD services for grant status and your bank or Postbank for the actual account balance.
Can SASSA tell me how much money is left in my bank account?
No. SASSA can help with the grant status and payment process, but your bank controls the live balance after the money has been deposited.
My status is approved but there is no R370 in my bank. What should I do?
Check whether payment information has been issued, confirm that your banking details are verified and belong to you, check the account transaction history and complete any identity verification requested by SASSA. Do not create another application simply because the payment is delayed.
How do I prove that SASSA paid me?
Use your bank statement or transaction history to find the incoming credit and its date. This is more reliable than checking only the total account balance.
Who do I call about a missing SASSA R370 payment?
Contact SASSA on 0800 60 10 11 if the problem concerns the SRD application, status, verification or payment processing.
Who do I call about a Postbank balance or card problem?
Contact Postbank customer care on 0800 53 54 55 for Postbank account, card and payment-access problems.
SASSA SRD Balance Help
Still cannot find your R370?
Check WhatsApp or the official SRD website first. If the month is approved and payment information is available, check your receiving bank or Postbank account. Contact SASSA when the problem is approval, verification or payment processing. Contact the bank or Postbank when the problem is the receiving account.
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