SRD Banking Details —
How to Update & Fix

There are several common reasons why people need to change their SASSA SRD banking details:

Understand these rules before updating — they will save you a lot of frustration:

• ✓The bank account must be in your own name. SASSA cannot pay into a friend’s, family member’s, or anyone else’s account.
• ✓Your phone number must also be registered in your own name. SASSA sends a secure link via SMS to verify your identity.
• ✓Updating banking details only fixes payment problems. If your grant was declined due to an income or identity issue, you need to appeal separately.
• ✓New banking details only apply to future payments — after SASSA has verified the new account.

All you need is your phone or any internet-connected device. This is the fastest and easiest method.

• 1
  Go to the Official SASSA SRD Website Open your browser and go to srd.sassa.gov.za/sc19/banking-details-update — do not use any other website.
• 2
  Enter Your 13-Digit ID Number Type it in carefully and click Submit. Asylum Seekers or Special Permit Holders should select their option and enter their asylum or passport number instead.
• 3
  Receive Your OTP (One-Time PIN) SASSA will send an SMS with a secure link to the mobile number you used when you applied.
• 4
  Click the Link and Verify Your Identity Open the SMS and click the secure link. Complete the e-KYC identity verification step by following the on-screen instructions.
• 5
  Enter Your New Banking Details Fill in your bank name (e.g. Capitec, FNB, Absa, Nedbank, TymeBank), account number, and account type (Savings or Current/Cheque). Double-check every digit.
• 6
  Submit and Wait for Confirmation Review all details, then click Submit. Take a screenshot of the confirmation message. SASSA will verify your new account within 5–10 working days.

Not everyone has a bank account — and that is okay. SASSA offers alternative ways to collect your grant:

The Moya App is a free, data-zero app — meaning it does not use your airtime or data. You can manage your SASSA grant right from your phone.

• 1Download the Moya App from the Google Play Store or App Store
• 2Sign in or register using your SASSA details
• 3Tap “SASSA Services” → “Update Banking Details”
• 4Enter your new bank name, account number, and account type
• 5Review and submit — the app will notify you once the update is confirmed

Once you submit your new banking details, here is what to expect:

• →SASSA will verify your new account — this takes 5–10 working days
• →Your current month’s payment may still go to the old account if the update was late in the month
• →From the next approved payment cycle, your grant will go to the new account
• →You can check your payment status anytime at srd.sassa.gov.za

Scammers are actively targeting SRD beneficiaries. Be very careful:

• ✗Never share your ID number, bank details, or OTP with anyone who contacts you first. SASSA will never call, WhatsApp, or email you asking for banking details.
• ✗Avoid fake websites. Only use srd.sassa.gov.za — the official SASSA website. Many fake sites look identical to the real one but are designed to steal your information.
• ✗No one can charge you to update your details. The entire process is free. Anyone asking for money to “process” your banking update is scamming you.