How to Change Your SASSA R370 Banking Details (2025)

Need to update your bank account for your SASSA R370 grant? Losing a phone or changing banks doesn’t have to stop your payments. This guide shows you the simplest way to update your bank details, switch to cash-send, and fix common problems.

        If your status check says “Bank details pending”, you must add your banking details right away to get paid.
    

1. Online Method: Changing Bank Details
2. Switching to Cash Send Payment
3. Fixing Details If You Lost Your Phone
4. What is e-KYC? (Security Check)
5. Choosing the Best Bank for Your Grant
6. Rules for Safe SASSA Payments (Do’s and Don’ts)
7. Quick Links and Related Services
8. Top Questions Answered (FAQs)

Online Method: Changing Bank Details (Quickest Way)

The process to update your bank details for the R370 SRD grant is simple and done fully online. Follow these steps carefully:

Step 1: Go to the Website: Open your browser and go to the official SASSA SRD portal: https://srd.sassa.gov.za.
Step 2: Find the Link: Scroll down and click on the link that asks, “How do I change my banking details?”
Step 3: Enter Your ID: Type in your 13-digit South African ID number.
Step 4: Check Your Phone: SASSA will send a unique, secure link by SMS to the cellphone number registered with your grant. You must open this link to move on.
Step 5: Enter New Details: The link opens a secure form. Type in your new bank’s name, account number, branch code, and account type. The account must be in your name.
Step 6: Wait for Verification: SASSA will check your new details with your bank. This usually takes 4 to 10 working days. Once approved, all future R370 payments will go to this new account.

Switching to Cash Send Payment (No Bank Account)

If you prefer collecting your grant as cash at a retailer (like Pick n Pay or Shoprite), follow the same online steps but choose the Cash Send option:

Step 1 & 2: Start Online: Go to the official SRD website and find the “Change banking details” section.
Step 3 & 4: Get the Link: Enter your ID number to receive the secure SMS link on your registered phone.
Step 5: Select Cash Send: On the secure page, choose the “Cash Send” or retail money transfer option instead of “Bank Account.”
Step 6: Verify: A One-Time PIN (OTP) will be sent to your registered phone to confirm the change. Enter this PIN.
Step 7: Collect: After confirmation, you can collect your R370 grant at the cash counter of a participating retailer. Remember to bring your ID and the registered phone.

Fixing Details If You Lost Your Phone

If you lost the SIM card or no longer use the phone number registered with SASSA, you cannot complete the online process. The only way to update your details is to visit a SASSA office in person.

Go to the Office: Find your closest local SASSA office.
Bring Documents: You must take these items with you:
- Your original South African ID (or permit).
- Proof of your new bank account (a bank statement or stamped letter from your bank).
Manual Update: Inform the SASSA staff that you need a manual update because you lost your registered phone number.
Get Proof: Ask for a receipt or reference number as proof that your details were updated on their system.

What is e-KYC? (The New Security Check)

SASSA uses e-KYC (Know Your Customer), a new security check, to prevent fraud. It uses facial recognition to prove you are the real grant recipient.

What it does: The system asks to use your phone’s camera for a quick live “selfie” (photo).
Your task: You must follow the on-screen instructions, like turning your head slightly, to prove you are a real person and that your face matches the ID photo they have on file.

If the e-KYC fails, do not try again immediately. Call the SASSA helpline (0800 60 10 11) or visit an office for help.

Choosing the Best Bank for Your Grant

While the update process is the same for all banks, some are better for R370 grant beneficiaries due to low fees:

Bank	Branch Code	Best Features for R370	Things to Watch Out For
TymeBank	678910	Digital bank, no monthly fees, easy app tracking.	No physical branches if you need in-person help.
Capitec	470010	Low costs, easy to set up, quick SRD deposits.	Branches can be very busy during payment times.
Standard Bank	051001	Very reliable network, good for mobile money transfers.	Some account types have higher fees.
Absa	632005	Large network of ATMs and branches in rural areas.	Verification might take longer if your details don’t match.
Nedbank	198765	Good security and low fees for grant deposits.	The banking app can be tricky for some users.
FNB	250655	eWallet option works as a backup. Easy SASSA integration.	Basic accounts might have monthly fees.

Rules for Safe SASSA Payments (Do’s and Don’ts)

Follow these quick rules to keep your payment process smooth and secure.

Checkmark DO THIS

Use Your Own Bank Account: The bank account must be registered in your own name.
Keep Your Bank Account Active: Make sure your account is open and can accept deposits.
Ensure Your Phone is RICA’d: Your mobile number must be registered in your name to receive security texts (OTPs).
Update Details Promptly: If you change banks, update your details right away to avoid missing the next payment.

Cross DON’T DO THIS

Do Not Use Someone Else’s Account: It will be rejected no friends or family members accounts allowed.
Do Not Use a Closed or Dormant Account: The payment will fail, causing long delays for you to fix it.
Do Not Share Your OTP or Secure Link: This information is only for you. SASSA will never call and ask for it.
Do Not Ignore SASSA Communication: If SASSA asks you for verification, reply quickly to keep your payment safe.