How to Appeal If Your SASSA SRD R370 Grant Application Is Declined

Finding out that your SASSA SRD R370 grant application has been declined can be really discouraging especially when you rely on that monthly support. But do NOt lose hope just yet.

How to appeal their declined SASSA SRD grant.

You have the right to appeal your decision through the Independent Tribunal for Social Assistance Appeals (ITSAA). With the right steps, you may still qualify to receive your payments.

Before you begin the appeal process, make sure you meet all the eligibility requirements for the SRD R370 grant. Submitting a false claim can lead to legal action from SASSA, so honesty is essential.

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What Is the SASSA Appeal for Reconsideration?

The SRD R370 grant is one of SASSA’s most critical social support programs, designed to assist low-income South Africans. However, not every application is approved, as SASSA follows strict eligibility rules to ensure fairness and accuracy.

If you believe your application was rejected unfairly or due to an administrative error, you can appeal to have it reconsidered. This allows the ITSAA to review your case independently and make a new decision based on the evidence.

How to Submit a SASSA Appeal for the SRD R370 Grant

Follow these simple steps to appeal your declined SRD application:

  1. Go to the official SRD appeal website: https://srd.sassa.gov.za/appeals/appeal
  2. Enter your South African ID number and the cellphone number used in your original SRD application.
  3. Request a PIN and verify your identity through the OTP sent to your phone.
  4. Complete the appeal form by providing:
    • Full name and address
    • South African ID number
    • Contact number
    • Reason for the appeal (choose from the drop-down options)
  5. Review and accept the Declaration and Consent section.
  6. Submit your application and wait for a confirmation SMS confirming your appeal has been received.

You can expect a response from the Independent Tribunal within 60 to 90 days.

How to Check Your SASSA Appeal Status

To stay updated on your appeal’s progress:

Understanding the Role of the ITSAA

The Independent Tribunal for Social Assistance Appeal (ITSAA) reviews cases where applicants believe SASSA made an unfair decision. It ensures transparency and fairness by re-evaluating declined applications independently of SASSA.

If you think your grant was wrongly denied then the ITSAA give you a second chance to be heard.

What to Do If Your SRD Appeal Is Declined

If your appeal is still not approved, review the feedback carefully. You can take the following steps:

  • Understand the reason for rejection: Check whether the issue was income-related, incomplete information or another eligibility concern.
  • Verify your details: Make sure your ID, contact number and supporting documents were correctly submitted.
  • Update your application: If your situation has changed (for example, loss of income), you can reapply.
  • Seek other help: Explore local community programs, NGOs or other government aid options.

Can You Reapply After a Declined Appeal?

Yes. If your financial circumstances have changed, you can submit a new SRD R370 application. Be sure to provide accurate, updated information and meet the eligibility criteria.

Contact Details for the Independent Tribunal (ITSAA)

  • Postal Address: Private Bag X901, Pretoria, 0001
  • Phone: 012 312 7727
  • Email: [email protected]
  • Fax: 086 534 3124 / 086 216 371

Frequently Asked Questions (FAQs)

Who handles SRD appeals?

All SRD R370 grant appeals are reviewed by the Independent Tribunal for Social Assistance Appeal (ITSAA), not SASSA.

How long does the appeal take?

The ITSAA usually completes the review within 60 to 90 day.

Who can appeal?

Anyone who believes their SRD application was declined unfairly or by mistake.

Can I track my reconsideration status?

Yes, visit the DSD SRD appeal page online to check your current status anytime.