SASSA Contact Numbers 2026: Toll-Free Line, Email and Getting Help
Many websites and social media pages publish “SASSA WhatsApp numbers” and “agent” numbers that are not official. This page lists the contact channels you can trust and explains which one to use for each problem.
Official SASSA Contact Details
| Channel | Details | Best for |
|---|---|---|
| Toll-free call centre | 0800 60 10 11 | Grant status, payments, reviews, general questions |
| [email protected] | Written questions about grants | |
| SRD website | srd.sassa.gov.za | SRD R370 applications, status, banking details, appeals |
| Online services | services.sassa.gov.za | Online grant applications and status |
| Local SASSA office | Your nearest office | Applications, reviews, documents, life certificates |
The toll-free line can be very busy on and around payment days. Calling a few days after payment, or in the middle of the week, can be easier.
Which SASSA Channel Should You Use?
| Your problem | Where to go |
|---|---|
| SRD R370 status, declined month or appeal | srd.sassa.gov.za. See our SRD declined reasons guide |
| Changing your SRD banking details | The SRD website. See SRD banking details |
| Changing your cellphone number | See how to change your SASSA phone number |
| Payment did not arrive on the payment date | Check the payment dates first, then call 0800 60 10 11 |
| Older Persons, Disability or Child Support Grant application | Your local SASSA office, or online services where available |
| Grant review or life certificate | Follow the SASSA letter or SMS, or call 0800 60 10 11 |
| Lost or blocked SASSA or Postbank card | Postbank, using the number on your card or at a Postbank branch |
| Fraud or someone using your ID | Report to SASSA and the police. See below |
Before You Call SASSA
Have these ready so the agent can find your record quickly:
- your 13-digit ID number,
- for SRD, the cellphone number you used to apply and, if you have it, your application ID,
- any SMS or letter SASSA sent you, and
- a pen and paper to write down the reference number of your call.
SASSA staff may ask questions to confirm your identity. They will never ask for your card PIN, a one-time PIN (OTP) or your banking app password.
Visiting a SASSA Office
Some things can only be done in person, such as most new applications for permanent grants and some reviews.
- Go early in the day and avoid payment days if you can.
- Take your ID and any documents SASSA asked for. See our list of required documents for SASSA grants.
- If you are applying for someone else, take a letter of authority and both IDs.
- Ask for proof that you visited or applied, such as a receipt or reference number.
How to Email SASSA
When you email [email protected]:
- Use a clear subject, for example “Child Support Grant payment not received, ID ending 1234”.
- Include your full name, ID number and cellphone number.
- Describe the problem in a few short sentences and give the dates.
- Attach clear photos of any letters or SMSs if they help.
- Do not send your PIN, OTP or bank card number.
Email replies can take time. If your problem is urgent, phone the toll-free line as well.
Beware of Fake SASSA Numbers and WhatsApp Groups
- SASSA does not charge for applications, appeals or status checks.
- Do not pay anyone who says they can “speed up” or “approve” your grant.
- Be careful with WhatsApp numbers shared on social media. If a number is not listed on SASSA’s own website, treat it as unofficial.
- Only enter your details on websites that end in sassa.gov.za.
- Never share your card PIN or an OTP.
If you think someone has applied for a grant using your ID, report it to SASSA on 0800 60 10 11 and open a case at your nearest police station. You can also report corruption in government services to the National Anti-Corruption Hotline on 0800 701 701.
Complaints About SASSA Service
If you contacted SASSA and your problem was not solved:
- Keep a record of the dates you called or visited, and any reference numbers.
- Ask to speak to a supervisor at your local office.
- Write to SASSA by email with your reference numbers.
- If the problem is still not solved, you can contact the Presidential Hotline on 17737.
SASSA Contact Number Questions
What is the SASSA toll-free number?
0800 60 10 11. It is free to call from any phone in South Africa during working hours, Monday to Friday.
What is the SASSA email address?
[email protected] is used for general grant enquiries.
Does SASSA have a WhatsApp number?
Be careful. Many WhatsApp numbers shared online are not official. Use the toll-free line and SASSA’s official websites instead.
How do I contact SASSA about my SRD R370 grant?
Use srd.sassa.gov.za to check your status, update banking details or appeal. For other SRD problems, call 0800 60 10 11.
Can I call SASSA on weekends?
The toll-free line works during working hours on weekdays. Use the SRD website for status checks at any time.
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